Overview — Purpose & Scope
This policy explains how JPT Tools process, pack, dispatch, transport and deliver products; what you — the customer — must do on receipt; how to report problems; and where liability rests. It also explains special rules for commercial / heavy-duty items and optional transport insurance. Read this page carefully so you know what to expect and how to act if something goes wrong.
Scope & Key Principles
JPT Tools ships to customers primarily across India.
Our goals: timely dispatch, safe packaging, clear tracking, and fast assistance when issues arise.
Important liability note: Once we hand a shipment to the carrier, JPT Tools is not responsible for any damage, loss or fault that occurs during transit. We will, however, assist you fully in filing claims with the carrier or insurer and will work to resolve the issue quickly.
Order Processing, Inspection & Dispatch Times
Standard products: Orders are generally processed and dispatched within 1–3 business days from payment confirmation.
Commercial / Heavy-Duty products: These items undergo a mandatory pre-dispatch inspection, functional testing, and secure packing. Because of these checks, dispatch time for commercial/heavy-duty products will be longer. Please plan purchases of heavy or custom items accordingly.
Dispatch definition: “Dispatch” = parcel handed to courier and tracking activated. You will receive dispatch confirmation with tracking details by email/WhatsApp.
Shipping Methods, Transit Times & Tracking
Shipping options: Standard (economy) and Express. Some regions or bulky items may require specialized carriers or scheduled delivery.
Transit times: Transit depends on destination and shipping method. Checkout will show estimated delivery windows (not guaranteed). Peak seasons and force majeure events may extend transit times.
Tracking: Every shipment is assigned a tracking number. Use the tracking link sent to you to follow the parcel. If tracking is not updating, contact us immediately.
Shipping Charges, Free Shipping & Taxes
Shipping charges are calculated at checkout based on weight/dimensions, method selected and destination. Any applicable taxes or duties will be shown at checkout.
Free shipping: We may offer promotions such as free standard shipping over a cart value threshold; such offers will be clearly displayed.
Customer responsibilities for duties: For any international orders (if/when offered), customs, import duties and clearance fees are the customer’s responsibility.
Packaging Standards & Special Handling
We use industry-standard packing materials appropriate to the item (protective inserts, bubble wrap, strong corrugated boxes, tamper-evident tape).
For fragile, bulky, or heavy equipment we use additional protection (pallets, crating, strapping). We document packing for high-value or commercial orders (photos/videos) before handover.
Change of Address, Failed Deliveries & Re-delivery Fees
Before dispatch: If your order has not yet been dispatched, contact us immediately to update your address.
After dispatch: Changes may not be possible. Redirects or re-delivery attempts are subject to courier policies and may incur additional fees payable by the customer.
Failed delivery / unclaimed packages: If a courier cannot deliver (incorrect address, recipient unavailable) and the parcel is returned to us, re-shipment or refund will be processed after we confirm the situation. Re-shipping charges or restocking fees may apply depending on the reason for failed delivery.
Transit Damage, Liability & What JPT Tools Will Do
Our position (plainly stated)
JPT Tools is not responsible for any damage, fault, or loss that occurs while the product is in transit after it has been handed to the carrier. Carriers assume responsibility under their transport contract and insurance rules.
What JPT Tools will do to help
We will assist you to the fullest extent in lodging and pursuing a claim with the carrier or insurer. That includes: receiving your photos/videos, contacting the carrier, submitting documentation (POD, packing photos), and keeping you updated.
If the carrier/insurer accepts the claim, we will process your replacement or refund according to the claim outcome and our internal policies. If the carrier denies liability, we will explain the reasons and discuss alternative resolutions (repair, paid replacement, or partial refund) where appropriate.
Why we cannot guarantee full reimbursement in every case
Carrier liability depends on declared value, declared damage, packaging evidence, and the carrier’s terms and conditions. Some losses or damages fall outside the carrier’s liability (improper handling after delivery, wear & tear, or damage not reported in the required timeline).
We therefore strongly encourage customers to follow the inspection and evidence steps below.
Inspect on Delivery — Customer Responsibilities (Critical)
To preserve claim rights and enable a swift resolution, customers must follow these steps:
Inspect outer packaging at delivery: If there is visible damage to the box, refuse delivery or accept it only after noting “Packaging damaged / Received with visible damage” on the courier’s Proof of Delivery (POD).
Take photos & short videos of: the outer packaging (all sides), the courier label/POD, and—if you open it—clear shots of the product and internal packaging. Keep originals.
Report immediately: Send the photos/videos, order number and tracking number to WhatsApp +91 907-450-8686 or support @ jpttools.com within 24 hours of delivery. For returns, follow our return policy and include a packaging video as required.
Retain packaging: Do not discard the original packaging until the claim is resolved (carrier or insurer may request it).
Failure to follow these steps (especially timely reporting and documenting visible damage on POD) may limit the ability to successfully claim from the carrier.
Declared Value & Optional Transport Insurance
Declared value: At our discretion (or per carrier rules) shipments may have a declared value which affects carrier liability limits.
Optional insurance: Customers may purchase transport insurance or extra protective shipping options. These insurance costs are borne solely by the customer — JPT Tools does not pay for optional insurance.
Insurance terms (coverage limits and exclusions) are set by the insurer and will be disclosed when you opt in. Purchasing insurance increases the chance of full reimbursement in case of loss/damage.
High-Value & Commercial Shipments
For high-value or commercial equipment we recommend purchasing declared-value coverage or optional transport insurance. We perform pre-shipment testing and record packaging evidence to help support claims if needed. Delivery for such items may require appointment scheduling, specialised handling, or extra delivery fees.
Lost Shipments & Missing Parcels
If tracking shows “delivered” but you did not receive the parcel, or tracking is stuck, contact us immediately. We will open a tracer with the carrier and investigate. If the carrier confirms loss after investigation, we will follow our claim and replacement/refund process per the claim outcome.
International Shipping & Customs (If applicable)
Currently we primarily ship within India. If we offer international shipping, customs duties, import taxes and clearance delays are the customer’s responsibility. Refunds for customs/duties are governed by the carrier and local customs authorities.
Force Majeure & Delivery Delays
JPT Tools is not liable for delays or failures caused by events outside our reasonable control (natural disasters, strikes, civil unrest, pandemic restrictions, carrier network failures, extreme weather, government actions). We will communicate known delays and attempt to re-route or reschedule deliveries.
Practical Tips for Customers
Provide a complete and accurate delivery address and phone number to avoid failed deliveries.
Prefer business/office addresses for heavy shipments when possible.
If receiving heavy equipment, ensure someone is available to inspect and sign for delivery.
Opt for optional transport insurance for expensive items.
Keep a copy of order confirmation, shipping label and all photos/videos if an issue arises.
Contact & Escalation
Report delivery issues: WhatsApp/Phone: +91 907-450-8686 · Email: support @ jpttools.com
Include: order number, tracking number, photos/videos, courier POD (if applicable).