Shipping Policy
We’ve Got You Covered
Order before our daily cutoff time, and we’ll get your order moving as quickly as possible. Orders placed after that will be processed the next business day. Our team operates Monday to Saturday (taking Sundays off to recharge).
Delivery Timelines
Most orders are delivered within 2–5 business days across India.
Remote or hard-to-reach locations may take a bit longer — but we’ll keep you informed.
Processing & Dispatch
- Standard Products: Dispatched within 1–3 business days after payment confirmation
- Heavy / Commercial Items: Require inspection & secure packaging, so dispatch may take longer
Once your order is dispatched, you’ll receive tracking details via email/WhatsApp.
Shipping Options & Tracking
We offer Standard and Express shipping depending on your location and product type.
Every order comes with a tracking link, so you can follow your package in real time.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Location
- Weight & size
- Shipping method
We may also run free shipping offers on selected orders.
Packaging & Safety
We take packaging seriously:
- Secure boxes, protective materials, and tamper-proof sealing
- Extra protection for fragile or heavy items
For high-value shipments, we may also document packaging for safety.
Address Changes & Delivery Issues
- Before dispatch: You can request address changes
- After dispatch: Changes depend on courier policies
If delivery fails (wrong address/unavailable), re-shipping charges may apply.
Important: Delivery Responsibility
Once your order is handed to the courier, the shipment is under the carrier’s responsibility.
But don’t worry — if anything goes wrong, we’ll actively help you:
- File claims
- Coordinate with the courier
- Work toward resolution
On Delivery — What You Should Do
- Check the package before accepting
- If damaged, mention it on delivery receipt
- Take photos/videos of package + product
- Report within 24 hours
This helps us resolve issues way faster.
Delays & Unexpected Events
Sometimes delays happen due to things beyond control — weather, strikes, logistics issues, etc.
We’ll always keep you updated and do our best to minimize impact.
Need Help?
If something feels off, reach out immediately:
Phone: +91 907-450-8686
Email: support@jpttools.com