Return & Refund Policy

Simple, Fair & Transparent

At JPT Tools, we are committed to providing high-quality products and a transparent, reliable customer experience.
We aim to make returns and refunds smooth while ensuring fairness for both sides.
This document outlines our policies on warranty, returns, refunds, cancellations, and shipping to ensure fairness and clarity for every transaction.

Return Eligibility

We accept returns or exchanges only in the following cases:

  • Product received damaged
  • Product received incorrect
  • Product is defective (under warranty conditions)

 We do not offer no-questions-asked returns
(This is tools industry — not fashion, makes sense)


Return Window

  • Request must be raised within 5 days of delivery
  • After this → handled under warranty only


Return Conditions

To qualify:

  • Product must be in original condition & packaging
  • Must include all parts & accessories
  • Must provide proper proof (video/photo)

  Used, altered, or incomplete products may be rejected


Mandatory Proof

To process any claim, you must:

  • Record an unboxing video from start to finish
  • Show:
    • All 6 sides of the package
    • Opening process
    • Product condition

  Claims without valid proof may be rejected


Return Process

  1. Contact support (WhatsApp / Email)
  2. Share:
  • Invoice
  • Video/photo proof
  • Issue details

      3. After approval → return instructions shared
      4. Ship product securely (as guided)

Warranty for Bosch Products

As an authorized Bosch dealer, JPT Tools liability is limited to selling genuine Bosch products.

All warranty-related services, claims, or repairs for Bosch products are handled exclusively by Bosch under their official warranty policy.

All warranty-related services, claims, or repairs for Bosch products are handled exclusively by Bosch. Customer need to contact the Bosch support team for further details.

 

Inspection & Approval

Once received:

  • Product is inspected
  • If approved → replacement or refund
  • If rejected → returned back at your cost

 

 

Refunds

Timeline
  • Processed within 5–7 business days after approval
Mode
  • Prepaid → original payment method
  • COD → bank transfer / UPI

Refund Conditions

  • Refund covers product cost only
  • Shipping charges are non-refundable
  • Full refund only if:
    • Product is defective
    • Wrong item delivered

Non-Returnable Items

  • Spare parts & accessories
  • Products marked non-returnable
  • Consumables / perishable goods
  • Digital products

Order Cancellation

  • Before dispatch → allowed (no charge)
  • After dispatch → not allowed
  • You may refuse delivery or request return

 

 

Warranty

Coverage
  • Manufacturing defects only
  • Applies to motor or internal faults
Not Covered
  • Accessories / consumables
  • Misuse / damage / wear & tear
  • Electrical or environmental damage
Process
  1. Contact support
  2. Share invoice + issue proof
  3. Team verifies & guides

  Resolution time: 10–14 business days

Shipping Snapshot

  • Dispatch: 1–2 days
  • Delivery: 4–7 days
  • Tracking shared after dispatch

Contact Information

Our dedicated support team is available to assist you promptly with any product, shipping, or service query.

Email: support@jpttools.com
WhatsApp/Call: +91 907-450-8686
Website: www.jpttools.com

 

Subject to Indore Jurisdiction Only