Cancellation and Refund Policy – JPT Tools

JPT Tools is committed to clear, fair cancellation and refund terms in compliance with Indian e-commerce regulations. We offer a 7-day return window from the date of delivery, within which eligible products may be returned or cancelled. Refunds are generally processed promptly (typically within 5–7 business days) and credited to the original payment method once approved. This policy applies to all purchases made through our website; by ordering from JPT Tools you agree to these terms.

Order Cancellation

 - Pre-shipment cancellations: Customers may cancel an order at any time before it is dispatched. Cancellation can be requested via our customer care (email, phone, or WhatsApp) with your order details.

 - No cancellation after shipping: Once the order has been shipped (i.e. is out for delivery), it cannot be cancelled. In such cases, you may refuse delivery or initiate a return under our Returns policy.

 - No cancellation fees: We charge no fees for cancellations made within the allowed time frame.

 - Company-initiated cancellations: If JPT Tools must cancel your order (due to stock issues or other unforeseen circumstances), you will be notified and receive a full refund. Any payment already made will be refunded promptly (within 5–7 business days).

Return and Exchange Policy

 - Return window: Eligible returns must be initiated within 7 days of delivery (day 0 = delivery date). We encourage you to contact us as soon as possible if you wish to return an item.

 - Condition for return: To qualify for a return, the product must be unused, undamaged, and in the same condition as when delivered. All original components – including packaging, accessories, manuals, warranty cards, tags, and protective materials – must be intact. Any signs of use or alteration may void the return.

 - Packaging verification: As part of the return process, you must share a clear video of the sealed package on our official Customer Care WhatsApp number (+91 907-450-8686) before shipping the return. This helps verify the item’s condition and packaging.

 - Proof of purchase: A receipt or order confirmation (invoice) is required with every return. Please retain your proof of purchase – returns without valid proof may be denied.

 - Return process: Contact Customer Care to obtain a Return Merchandise Authorization (RMA). Then securely pack the item (preferably in original packing) and ship it as instructed. We recommend using a trackable courier service.

 - Inspection and approval: Once your return is received, our team will inspect the item. We will email or message you to confirm receipt and to notify you whether the return is approved. If the item meets all return conditions, your return will be approved; if not, we will explain any issues (e.g. missing parts, damage).

 - Exchanges: We generally do not offer exchanges for change-of-mind or different items. If you received a defective or incorrect product, contact us – in such cases we may replace it with the same item after inspection. Note: No exchanges or replacements are available for spare parts and accessories (see Non-Returnable Items below).

Refunds

 - Refund approval: When a return is approved, we will refund the purchase price of the returned item(s). Refunds do not include any original shipping charges you paid (unless the return is due to our error or a defective product).

 - Refund method: Refunds are issued to the original payment method (credit card, debit card, UPI, etc.) used in the order. (If you paid cash-on-delivery, we will arrange an online transfer or credit your account.) We cannot refund to a different card or method.

 - Refund timeline: We process refunds as soon as possible. In practice, refunds are typically initiated within 5–7 business days of approval. Depending on your bank or card issuer, it may take additional days for the credit to appear.

 - Notification: After the refund is initiated, we will send you an email confirmation with details. Please allow a few banking cycles for the refund to reflect on your statement. If you have not received the refund after a reasonable period, first check with your bank and then contact us for assistance.

Non-Returnable Items

 - Spare parts and accessories: No returns, refunds, replacements or exchanges are allowed for any spare parts or accessories. All sales of these items are final.

 - Other exempt items: Certain products may be explicitly marked Non-Returnable on the product page; these cannot be returned (for example, consumables, perishable goods, gift cards, or software downloads). Any such exclusions will be clearly indicated.

 - Defective parts: If a spare part or accessory is defective, refer to our warranty or service policy (if available) – the standard return/refund policy does not apply.

Shipping Costs and Responsibilities

 - Return shipping costs: If you return an item within the 7-day return window, JPT Tools will cover the return shipping cost. For returns initiated after 7 days (which are generally not accepted), or for any exchange beyond the return period, the customer must pay the return shipping.

 - Procedure: For approved returns, we will either provide a prepaid shipping label or reimburse you for reasonable return postage once the item is received. Always obtain and keep a tracking number or proof of shipment. JPT Tools is not responsible for lost return packages that were not sent via traceable methods.

 - Original shipping charges: Original delivery fees paid on the order are non-refundable except where required by law (e.g. if we shipped the wrong item or a defective item). We recommend returning items in the same packaging for best protection.

How to Initiate a Cancellation or Return

 - Contact Customer Care: To cancel an order or start a return, contact JPT Tools Customer Care by email (support@jpttools.com), phone, or WhatsApp (+91 907-450-8686). Provide your order number and reason for cancellation/return.

 - Provide details: For returns, we will require the order invoice/receipt and the video of your item’s unopened packaging (sent via WhatsApp as above). This helps us verify that the item is unused and eligible.

 - Final confirmation: Once we receive and inspect the return, we will email you with the result (approved or rejected). If approved, the refund process begins.